Legal information

Terms and Conditions

Application

These conditions apply to all agreements you make with Lummi + Co.

By ordering you accept these Terms + Conditions. Conclusion of the agreement You order through the web-shop of Lummi & Co by completing the ordering and payment process. We are entitled to refuse an order or to attach specific conditions to the order. If Lummi & Co cannot verify your address the order will not be accepted. The agreement comes into effect after the order confirmation by email from Lummi & Co is sent.

Intellectual Property and copyright

The images, text and information on this website are eiher the copyright and intellectual property of Lummi and Co or Lummi & Co has authorisation for use in the case of third party ownership. For reproduction and use other than non-commercial, full written authorisation must be obtained from Lummi & Co.

Prices and costs

The prices in the web shop include Australian 10% GST. The prices in the web shop do not include shipping and administration charges. The shipping charges applied for each order are for orders shipped within Australia & New Zealand (with the exception of orders made with a free shipping promotion.)

Delivery

Lummi & Co handles the reception of the order and shipping of the products with greatest possible care. Orders (meaning paid orders) are shipped as soon as possible in order of entry. Usually delivery takes place 2 to 5 working days after placing the order. Lummi & Co is not responsible for any damage whatsoever caused by exceedance of the advertised delivery times.

Right of withdrawal

There is a 7 days sighting period for all your purchases. In this period you’re entitled to the right of withdrawal; this means you have the possibility to return the received goods. In this case you will have to contact us via email: admin@lummiandco.com.au. We will transfer the amount to be refunded into your bank account within 30 days of agreement and reception of the returned goods.  In case of receiving a wrong item, faulty item or a misdirected order you have to return the unused item(s) within 7 days to Lummi & Co. In this case we will repay the return fee.

Transportation warranty

In case of external damage to the package you have received, before opening it please take a photo of it and send it to us via email.

Consumer Disputes

In case of cunsumer disputes, the consumer should contact the Department of Consumer Affairs (Victoria) for dispute resolution.

Privacy

By placing an order you allow Lummi & Co to use your personal data if needed. Your personal data will only be kept to the extent necessary in order to realise the goals wherefore the personal data are obtained and processed by Lummi & Co. Besides realising the agreement this also includes realising marketing purposes and maintaining a customer relationship with you. Your personal data will not be shared with third parties for commercial purposes. You have the right to access and correct your personal data at all times. In conformity with the Data Protection Act. A request to inspect your personal data can be made through the contact page of this website.

Complaints and consumer protection

Should you be dissatisfied with the products or services of Lummi & Co please do not hesitate to contact us. If you have a complaint about delivered goods please contact us within 14 days of the defect occurring. In case of any possible complaints or problems we would like to solve them in the best possible way.

Payment

You can pay the amount due via Paypal. After receiving your payment we will proceed with the shipment.

Liability

Other than in the case of the liability insurance covering and paying out the damage, Lummi & Co accepts no liability to you. Except for the above mentioned cases the liability is limited to no more than the purchase of the relevant item(s.) Lummi & Co is never liable for any indirect or consequential loss.

Cookies

Like almost every website in the world we use cookies. Probably you already know that websites almost always use cookies, but for some time the rules require that a website have to persistently inform you about it. So that’s what we do now. This privacy policy sets out how Lummi & Co uses and protects any information that you give Lummi & Co when you use this website. Lummi & Co is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Lummi & Co may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Please read our full legal information.

What are cookies?
They are small pieces of information sent by a website that you visit. They are stored on the device (PC, laptop, smartphone) that you use when browsing the web. The cookies typically contain the name of the website from which they came, their expiration date in the terminal device and their unique number.

What are cookies used for?
Cookies are used to customize the content of the websites to user preferences and optimize the use of page. In particular, these files allow to identify the user's device and show the page, tailored to his individual needs. Also to create statistics that help to understand how users use the websites, what allows to improve the content.
Personal data received usubg "cookies" will be collected only in order to accomplish specific functions for the user, like for example remembering the logging data or remembering goods added to the basket in the online shop.

What we collect
We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the list of cookies we collect section.

What we do with the information we gather?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Controlling your cookies
Remember that you have the right to self-manage the cookies. If you do not wish to receive cookies, you may change the settings of your web browser. The effect of such a change may be the loss of use of certain sites and services or some features available in them.
How to disable cookies in your browser?
Browser Mozilla Firefox
Browser Opera
Browser Google Chrome
Browser Internet Explorer
Browser Safari

List of cookies we collect
The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Company information

LUMMI & Co 409 Nepean Highway Mordialloc Victoria 3195, AUSTRALIA
ABN33229930337