Terms and conditions

Please read the terms and conditions for shopping in our store:

1. Application

  1. These conditions apply to all agreements you make with Lummi + Co.
  2. Lummi & Co owns and operates www.lummiandco.com.au and www.lummiandco.co.nz. For the purposes of these terms and conditions they will be referred to as the 'web shop'.
  3. By ordering you accept these Terms + Conditions.

2. Conclusion of the agreement

  1. You order through the web-shop of Lummi & Co by completing the ordering and payment process.
  2. We are entitled to refuse an order or to attach specific conditions to the order.
  3. If Lummi & Co cannot verify your address the order will not be accepted.
  4. The agreement comes into effect after the order confirmation by email from Lummi & Co is sent.

3. Prices and costs

  1. The prices in the lummiandco.com.au web shop include 10% Australian GST and prices in the lummiandco.co.nz webshop do not include 15% New Zealand GST.
  2. The prices in the web shop do not include shipping and administration charges.
  3. The shipping charges applied for each order are for orders shipped within Australia & New Zealand (with the exception of orders made with a free shipping promotion.)

4. Delivery

  1. Lummi & Co handles the reception of the order and shipping of the products with greatest possible care.
  2. Orders (meaning paid orders) are shipped as soon as possible in order of entry.
  3. Usually delivery takes place 2 to 10 working days depending on your location in Australia or New Zealand after placing the order.
  4. Lummi & Co is not responsible for any damage whatsoever caused by exceedance of the advertised delivery times.

5. Right of withdrawal

  1. There is a 7 days sighting period for all your purchases.
  2. In this period you’re entitled to the right of withdrawal; this means you have the possibility to return the received goods.
  3. In this case you will have to contact us via email: admin@lummiandco.com.au.
  4. We will transfer the amount to be refunded into your bank account within 30 days of agreement and reception of the returned goods.
  5. In case of receiving a wrong item, faulty item or a misdirected order you have to return the unused item(s) within 7 days to Lummi & Co. In this case we will repay the return fee.

  6. Transportation warranty In case of external damage to the package you have received, before opening it please take a photo of it and send it to us via email. 7. Privacy

  1. By placing an order you allow Lummi & Co to use your personal data if needed.
  2. Your personal data will only be kept to the extent necessary in order to realise the goals wherefore the personal data are obtained and processed by Lummi & Co.
  3. Besides realising the agreement this also includes realising marketing purposes and maintaining a customer relationship with you.
  4. Your personal data will not be shared with third parties for commercial purposes.
  5. You have the right to access and correct your personal data at all times, in conformity with the Data Protection Act.
  6. A request to inspect your personal data can be made through the contact page of this website.

8. Complaints and consumer protection

  1. Should you be dissatisfied with the products or services of Lummi & Co please do not hesitate to contact us.
  2. If you have a complaint about delivered goods please contact us within 14 days of the defect occurring.
  3. In case of any possible complaints or problems we would like to solve them in the best possible way.

9. Payment

  1. For retail and trade orders you can pay the amount due via Paypal.
  2. After receiving your payment we will proceed with the shipment.

10. Liability

  1. Other than in the case of the liability insurance covering and paying out the damage, Lummi & Co accepts no liability to you.
  2. Except for the above mentioned cases the liability is limited to no more than the purchase of the relevant item(s.)
  3. Lummi & Co is never liable for any indirect or consequential loss.

11. Company information Registered Office - LUMMI & Co 409 Nepean Highway Mordialloc Victoria 3195, AUSTRALIA